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Terms of Use

Last updated: June 19, 2026

These Terms of Use govern your access to and use of the stone-mongoose website and services. By accessing or using our website, you agree to be bound by these terms.

Acceptance of Terms

By accessing this website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website or services.

Services Description

stone-mongoose provides guided tour services in Liverpool and surrounding areas. Tour descriptions, itineraries, and pricing are provided for informational purposes and are subject to availability and confirmation.

Booking and Payment

Booking Process

When you submit a booking request through our website, you are making an offer to book a tour. We will confirm your booking via email within 24 hours. A binding contract is formed only upon our confirmation.

Pricing

All prices displayed on our website are in British Pounds (GBP) and include applicable taxes unless otherwise stated. Prices are subject to change without notice, but confirmed bookings will honor the agreed price.

Payment Terms

Payment arrangements will be communicated in your booking confirmation. We accept various payment methods as specified in our confirmation communications.

Cancellation and Refund Policy

Customer Cancellations

If you need to cancel or reschedule your tour, please contact us as soon as possible. Cancellation terms are as follows:

  • More than 7 days before tour date: Full refund
  • 3-7 days before tour date: 50% refund
  • Less than 3 days before tour date: No refund

Our Cancellations

We reserve the right to cancel tours due to insufficient bookings, weather conditions, or unforeseen circumstances. In such cases, we will offer an alternative date or a full refund.

Tour Participant Responsibilities

By booking a tour, you agree to:

  • Arrive at the meeting point on time
  • Follow guide instructions for safety and group coordination
  • Inform us of any medical conditions or mobility limitations that may affect your participation
  • Respect other participants and locations visited
  • Maintain appropriate behavior throughout the tour

Limitation of Liability

While we strive to provide excellent service, our liability is limited as follows:

Tour Content

Tour itineraries and descriptions are provided in good faith but may vary due to circumstances beyond our control, including venue closures, weather conditions, or access restrictions.

Personal Injury

Participants join tours at their own risk. We are not liable for injuries or accidents except where caused by our negligence.

Personal Property

We are not responsible for loss, theft, or damage to personal belongings during tours.

Maximum Liability

Our total liability for any claim arising from a tour shall not exceed the amount paid for that specific tour booking.

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of stone-mongoose or its content suppliers and is protected by copyright and other intellectual property laws.

You may view and print pages from this website for personal use only. Commercial use or reproduction of any content without written permission is prohibited.

User Conduct

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit any harmful code or malicious software
  • Collect or harvest data from the website using automated means
  • Impersonate any person or entity

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Accessing third-party links is at your own risk.

Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us at [email protected].

stone-mongoose

Revealing Liverpool's authentic narrative since 2019.

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Disclaimer: Tour experiences may vary based on weather conditions, seasonal access restrictions, and individual preferences. We recommend consulting with our team regarding specific accessibility needs or mobility considerations before booking. All tours operate subject to minimum group requirements and guide availability.